To KPI or not

I too have experienced situations where stats were more important than relationships. Touching base rather than rapport building with candidates will reduce their confidence and as such they will give you less loyalty and commitment . Cutting Client call duration, to get to the point, makes them very much aware that you don’t care about them just what they can do for you. So why should they care for you? This is bad practice. However a problem that exists is the WHY of KPI's. The consultant will need some structure to adhere to; to give reference to success or failure but that structure must be aligned to the principles of good recruitment processes. The KPI function should stay with the management as MI. This collected info could then be used to flag obvious errors in practice. This should then identify areas of training for staff; bringing them back to the principles. If people were to learn the principles of recruitment then they would naturally place candidates in positions rather than forcing them into another predicament. Reading success backward is a mistake of greed and impatience.

The Dirty Work

Sometimes a Client may see the intensity of a Recruitment Consultant's approach as money oriented. This same intensity is a very positive thing for a candidate and helps with their career building. Most jobs that no-one wants to do are not as attractive to the majority of people, ie. Sales. Recruitment is selling people into their next job. The process can be seen as ugly to both the candidate and the client but it is a very productive tool. Remember this: a best SELLING book is not always the best writen book. We all have our good side, our strengths, good points, high times...

So use the ugly man who does the ugly job and thank God you don't have to pay him to do it. We charge the Client ( who thinks of us as a mechanic, we are an unwanted necessity)

CV's

When someone attempts to open a door their success is dependent on knowing that the door exists and that it is the correct door but mainly on having the KEY that fits. When someone wants to get a new job is it not just as important to have the KEY to the door.